XEVA Mortgages                                                                                                       patricia@patriciacollins.ca | Cel: 604.996.7701 | Fax: 604.343.7111 | Follow Me: Facebook Facebook Twitter Tumblr

Mortgage Lender Contacts and COVID-19 Responses

Please find below an email and phone contact list of mortgage lenders.  Please contact your lender directly with questions around mortgage payment relief and deferral of payments and they will work to find a solution for your individual circumstances.  They are experiencing extremely high volumes with COVID-19 questions, mortgage rate volatility, and Annual Statements needed for filing taxes so please be patient with them!

If you have difficulty getting through on the phone line, I would recommend using their online forms and email to ensure you have a dated request for a deferral or call back. There was no department built for this unprecedented situation, so please be patient with the lender processing all of these requests and returning all of these calls!

Please keep in mind that a mortgage payment deferment is discretionary, and also doesn’t mean those payments are gone forever – if approved for a deferral, these payments will be added on to the end of your mortgage term.  Your individual lender will discuss their specific policies with you.  Please ensure you have your mortgage number when you call, which can be found on your annual statement.

I will be happy to discuss with each of you the best strategy for you to take – including if a deferral is the right solution for you , how to repay these payments to minimize additional interest, or whether the cost is simply worth its weight in gold to get through these challenging times.

 

Below is a list of customer service phone numbers for most lenders. 

 Alterna Credit Union

1-877-560-0100

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ATB

1-800-332-8383

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B2B

1-800-263-8349

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BMO

1-877-788-1923

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Bridgewater Bank

1-866-243-4301

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Chinook Financial

403-934-3358

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CIBC

1-800-465-2422

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CMLS

1-888-995-2657

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Community Trust

1-800-268-1576

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Connect First

403-736-4000

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Desjardins Credit Union

1-855-688-2433

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Duca Credit Union

1-866-900-3822

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Equitable Bank

1-888-334-3313

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First Calgary Financial

403-736-4000

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First National Financial

1-888-488-3313

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First Ontario Credit Union

1-800-616-8878

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Haventree

1-855-272-0051

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Home Trust

1-855-270-3630

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HSBC

1-888-310-4722

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IC Savings

416-253-4007

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ICICI

1-888-424-2422

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Manulife

1-877-765-2265

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MCAP

1-800-265-2624

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Meridian Credit Union

1-866-592-2226

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Merix/Lendwise

1-877-637-7881

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Marathon

1-855-503-6060

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National Bank

1-877-281-0144

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Optimum

1-866-809-5800

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RBC

1-866-809-5800

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RFA/Street Capital Mortgage begins with 4

1-866-939-5005

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RFA/Street Capital Mortgage begins with 6

1-877-776-6888

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RFA/Street Capital Mortgage begins with 7, 8 or 9

1-833-228-5697

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RMG

1-866-809-5800

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Scotiabank

1-800-472-6842

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Servus

1-877-378-8728

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TD

1-888-720-0075

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Vancity

1-888-826-2489

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Verico Lifecycle

1-855-805-7107

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XMC

1-877-775-2970

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